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Customer service in the future will be a company wide mentality and not a...

Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction, today I am pleased to present to you an...

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This is my art: The Bridge – a crowdsourced employment and careers resource

It’s not very often that I directly promote something that I am up to on my blog. However, today is different because what I’m about to tell you about matters. Over the last year or so, a couple of...

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